Privacy Policy

1. Introduction

Welcome to betbk — the online casino and sports betting platform trusted by Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and beyond. betbk is operated under PAGCOR regulation, and we take the privacy of every registered member with the utmost seriousness.

This Privacy Policy explains what personal data betbk collects, why we collect it, how we store and protect it, under what circumstances we may share it, and what rights you hold as a betbk user under Philippine law — specifically the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By accessing or using the betbk platform — whether through our website, mobile browser, or any related service — you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

betbk collects information in several ways to provide you with a safe, compliant, and personalized gaming experience.

2.1 Information You Provide Directly

• Full legal name and date of birth (required to verify you are 21 years of age or older, as mandated for casino-style gambling in the Philippines)
• Email address and mobile number
• Residential address (city, province, zip code)
• Government-issued ID details for KYC (Know Your Customer) verification — e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID
• Payment account details: GCash number, Maya account, BPI/BDO/Metrobank/UnionBank account information
• Any documents you upload during account verification or withdrawal processing

2.2 Information Collected Automatically

• IP address and approximate geolocation
• Device type, browser version, and operating system
• Session logs: login/logout timestamps, pages visited, games played
• Deposit and withdrawal transaction records
• Betting history and wagering patterns
• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

We may receive identity verification data from accredited KYC providers, fraud prevention services, and payment processors such as GCash/Maya APIs to confirm transaction legitimacy. We do not receive your full financial account credentials from these providers.

3. How We Use Your Information

betbk uses the personal data we collect for the following lawful purposes:

• Account registration and verification: To create and maintain your betbk account, confirm your identity, and ensure you meet the 21+ age requirement.
• Service delivery: To process deposits and withdrawals in PHP through GCash, Maya, BPI, BDO, Metrobank, UnionBank, Visa, Mastercard, USDT TRC20, Coins.ph, and 7-Eleven Cliqq.
• Regulatory compliance: To comply with PAGCOR licensing conditions, anti-money laundering (AML) obligations under the AMLA, and directives from the National Privacy Commission (NPC).
• Security and fraud prevention: To detect and prevent unauthorized access, cheating, money laundering, and other prohibited activities.
• Customer support: To respond to your inquiries, complaints, or disputes submitted through our support channels.
• Responsible gaming: To monitor for problem gambling indicators and apply self-exclusion or account limits where warranted.
• Marketing communications: With your explicit consent, to send you promotions, bonus offers, and platform updates. You may opt out at any time.
• Platform improvement: To analyze usage patterns and improve our slot games, live dealer offerings, bingo rooms, and overall user experience.

4. Data Sharing and Disclosure

betbk does not sell your personal information. We share data only in the following limited circumstances:

• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies when legally required.
• Payment processors: GCash, Maya, banking partners, and card networks strictly for transaction processing. They receive only the minimum data necessary.
• KYC and fraud prevention providers: Third-party identity verification services engaged to confirm user identities in compliance with AML regulations.
• Legal proceedings: Courts, law enforcement, or legal counsel when betbk is compelled by a valid court order or subpoena.
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity, subject to the same privacy protections.

All third parties engaged by betbk are required to handle your data in accordance with the Data Privacy Act of 2012.

5. Data Retention

betbk retains your personal data for as long as your account is active and for a minimum of five (5) years after account closure, in accordance with PAGCOR licensing requirements and AML record-keeping obligations. Certain transaction records may be retained for up to ten (10) years as required by Philippine law.

After the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to you as an individual.

6. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal information held by betbk:

• Right to be informed: You have the right to know what personal data betbk holds about you and how it is being used.
• Right of access: You may request a copy of your personal data in our records at any time.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure or blocking: You may request deletion of your personal data, subject to legal retention requirements.
• Right to data portability: You may request your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your data for marketing purposes at any time.
• Right to lodge a complaint: You have the right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, contact our Data Protection Officer at: [email protected]. We will respond to verified requests within fifteen (15) business days.

7. Cookies Policy

betbk uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored in your browser that help us recognize you on return visits and provide a personalized experience.

We use the following types of cookies:

• Essential cookies: Required for the platform to function — login sessions, security tokens, and language preferences.
• Analytics cookies: Help us understand how users navigate betbk so we can improve performance and content.
• Preference cookies: Remember your settings such as preferred game categories and display options.
• Marketing cookies: Used only with your consent to deliver relevant promotional content.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to log in or use certain features of betbk.

8. International Data Transfers

betbk's primary operations and data storage are based in the Philippines. If any personal data is transferred outside the country — for example, to international payment processors or cloud infrastructure providers — betbk ensures such transfers comply with the Data Privacy Act of 2012 and that appropriate safeguards are in place, including data processing agreements and standard contractual clauses.

9. Minors

betbk strictly prohibits access to its platform by persons under the age of 21. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account and delete the associated data. If you believe a minor has gained access to betbk, please contact us at [email protected] immediately.

10. Changes to This Privacy Policy

betbk reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users via email or a prominent notice on the platform at least seven (7) days before the changes take effect. Your continued use of betbk after the effective date of any revised Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this page periodically to stay informed about how betbk protects your privacy.